Vol. 10, Issue 1, Part C (2024)

This study investigates the impact of diversity and inclusion (D&I) policies on employee retention and satisfaction within organizations in the Delhi-National Capital Region (NCR). In an era where workplace diversity has gained unprecedented importance, understanding the efficacy of these policies becomes vital for organizational success. A quantitative research approach was adopted, surveying 50 organizations across various industries and sizes. The study employed a combination of inferential statistical techniques, including frequency count and percentage, correlation matrix, regression analysis, and Analysis of Variance (ANOVA), to analyse the collected data.

The findings reveal a significant variation in the implementation of D&I policies across the surveyed organizations, with grievance redressal mechanisms and inclusive recruitment practices being the most prevalent. The correlation analysis indicated strong positive relationships between effective grievance mechanisms, inclusive recruitment, diversity training programs, and key employee outcomes—retention and satisfaction. Regression analysis further elucidated the predictive power of these D&I policies on employee retention and satisfaction, with grievance mechanisms emerging as a crucial predictor. Additionally, ANOVA results highlighted significant differences in employee satisfaction across varying company sizes, suggesting the influence of organizational scale on the effectiveness of D&I policies.

These results underscore the critical role D&I policies play in fostering a positive work environment and retaining a diverse workforce. The study not only contributes to the existing literature by providing empirical evidence from the context of the Delhi-NCR region but also offers practical insights for organizations aiming to enhance their D&I initiatives. While acknowledging the limitations due to its cross-sectional nature, this study paves the way for future research, particularly in exploring longitudinal impacts and expanding the geographical scope of similar investigations.